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UCCX IBM INFORMIX ODBC DRIVER INSTALL
UCCX IBM INFORMIX ODBC DRIVER UPDATE
UCCX IBM INFORMIX ODBC DRIVER 32 BIT
UCCX IBM INFORMIX ODBC DRIVER PASSWORD
UCCX IBM INFORMIX ODBC DRIVER PC

Finally, we’ll need to edit the parameters.cfg file that is currently in the wwwroot folder.You should now be able to go back to the connection tab and hit “apply & test connection”, and have the test succeed.On the Environment tab set the Client and Database locales to en_US.UTF8.Host Name – enter the DNS host name of your UCCX server (make sure the Windows server can ping this box – if not then you may need to add an entry in your hosts file for the name resolution).For example, if your host name is 123-UCCX-1, your instance name will be i123_uccx_1_uccx.If the host name starts with a number, add the prefix i.Convert all uppercase characters to lowercase characters.Server Name – the name of your server with _uccx appended.on the connection tab, enter the following.For Datasource name enter UCCX (you could pick anything you’d like).Launch the ODBC Datasource Administrator (Start -> Administrative Tools -> Data Sources (ODBC).Now it’s time to configure the ODBC connection on your windows box.I installed all features except the OpenAdmin Tool

UCCX IBM INFORMIX ODBC DRIVER INSTALL

Please note the extra hoops you’ll need to jump through to install this on Windows 64bit.

Now you’ll need to download and install the IBM Informix database drivers.

Also on your UCCX server, go to Tools > Real Time Snapshot Config and enable the “Data Writing Enable”, “ICD CSQs Summary”, “ICD System Summary”, and set the Data writing to whatever you like.

Note about wallboard users – Cisco specifically recommends not using the uccxhruser, as it can cause high CPU utilization, so to stay on their good side, we’ll use the wallboard users and forego any agent data. You’ll need to do this (and make the passwords match) on both servers if you have an HA cluster. Do not use Special Characters like &!”$£, as it won’t work.

UCCX IBM INFORMIX ODBC DRIVER PASSWORD

Just go to Tools -> Password Mangement and change the password for the Wallboard User.

On your UCCX server, you’ll need to know the uccxwallboard user password.

Put these files in the default directory of your IIS install (usually C:\inetpub\wwwroot).

Download and and extract the Wallboard (link at the bottom of this article).

Once installed, go to the IP of your Windows server and make sure that you see the default IIS website.

Install IIS on the Windows server, and include ASP.

UCCX IBM INFORMIX ODBC DRIVER 32 BIT

I found it easier to use the 32 bit version of windows, since UCCX will only use the 32 bit Informix drivers. Create a windows server (I used a virtual machine).

UCCX IBM INFORMIX ODBC DRIVER PC

To view the wallboard, a client pc or wallboard machine will simply view the windows server default website. The overall idea is that you will have a windows server that will connect via an odbc connection to your UCCX server.

red – calls are holding in the queue for an agent to become available.

yellow – If you currently have no available agents (no one logged in, everyone talking, etc) the row will turn yellow.

grey – if you have available agents then the row containing your queue will show as grey.

What do the different colors mean (gray / yellow / red)

Works with UCCX 8 – 10 – this is reason enough to use this script (in my book).

Updated style – most styling (the look and size of elements) is stored in a css stylesheet.

All configuration data is stored in a single commented file – it’s easy to see what need to be changed.

As mentioned before, I am not the original author, however I’ve done a number of updates and modifications to the script, and think it looks and works quite nicely. Or you can focus on only one CSQ By selecting the “OnlyOneQueue” option, you can focus on one CSQ You can also show summary CSQ data An optional page that displays the totals for the entire call center

Let’s start with some of the screenshots of what the system looks like: You can show multiple CSQs (customer service queues) on one screen the main CSQ pages shows each CSQ with quite a bit of detail. On to the good stuff, a description of this free to use Cisco call center wallboard.

UCCX IBM INFORMIX ODBC DRIVER UPDATE

I liked the Free of charge Wallboard, but it was broken for UCCX 8, and had a pretty dated look, so I decided to update this wallboard, making it compatible with UCCX 8 and up, as well as giving it a significant face-lift.

There are a number available, including a nice one from Tenox, as well as the Free of charge Wallboard 2.4. So, I began researching free wallboards that would work with my Unified Cisco Contact Center Express (UCCX) call center. It turns out that their wallboard was just a plasma TV displaying some queue and agent stats. So, as part of a new new system install, I was asked to integrate with the site’s wallboard. My company has never had a real wallboard – we’ve shown the built in UCCX real time statistics page on a projector in the past, but it’s always been a low rent affair. It provides real time stats that are easily view-able. : a screen or web page designed to be shown on a tv/display mounted in a call center.